Consumer Information

WAYS TO ORDER

We want to make ordering from Savile Row Co as easy, quick and pleasurable as possible.

 VIA THE INTERNET

Please Note:  To ensure the security of your details, we use an Address Verification Service. Sometimes a purchase can be declined due to a slight variance between the Credit Card Billing Address and the Address details you used to register for Your Account. It’s worth checking that house number/name, postcode etc. all match. If you still have problems, please call our Customer Services number – +44 (0)28 7939 5005

By Email:

 BY TELEPHONE 

Call the Order Line on +44 (0)28 7939 5005
Monday to Saturday 9am – 5pm, Sunday 11am – 6pm

Please have the following information ready when ordering by phone:

  • Product codes and description
  • Your size requirement
  • Your credit card details
  • Your offer code

 BY POST

Send your completed order form to

The Savile Row Company
Unit 12 Station Road
Industrial Estate
Magherafelt
BT45 5EY

  WAYS TO PAY

We won’t take any payment until we’ve made sure that your goods have been dispatched. However, should you choose to use PayPal or Pay By Amazon service, they do make an immediate deduction from your account. To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. We will never ask you to provide any payment details over our ‘Click to Chat’ service.

 PAYMENT

We accept payment by Visa, Visa Delta, Visa Electron, MasterCard, American Express, Pay By Amazon and PayPal.

  • Amazon
  • Paypal
  • Visa
  • Visa Electron
  • American Express
  • Delta
  • Master Card

We also accept postal orders which will be lodged on receipt and for security reasons we hope you understand that such orders will be held until funds are cleared.


  HOW DO I USE A PROMOTION OR OFFER CODE

We offer our customers a number of different promotional incentives. Some will be in the form of a percentage discount or ‘bundle’ saving. A bundle simply refers to a multi-item purchase – for example, 4 Shirts for £100.
Please note – services such as sleeve alteration, monogramming, engraving etc. are not included within a product discount unless specifically stated.

Made to measure shirts

Note we don't offer any discount on Made To Measure shirts. Any available discount code is applicable on Made To Measure shirts either.

Free Gift Promotions

Other promotions include free gifts -
An example - Buy a Suit and Choose Any Shirt & Tie Free.  In this instance, select your suit, shirt and tie of choice, add them to your basket and proceed to Checkout. 

When you come to the Basket page, the items you have ordered will be listed. Beneath, these on the right hand side of the page and within a grey box – you will see the wording – APPLY AN OFFER OR PROMOTION CODE. Please enter the code (received in an email, from our site, error page, voucher code site etc) into the box. The offer you applied will be confirmed and the discount will be shown.

Terms and Conditions on Promotional Codes

The website will only accept one promotional code per order. Promotional codes will often have a time limit. If the time limit has expired, the website will not accept the promotional code.


  How to Redeem a Gift Voucher

All our gift vouchers will state the amount & carry a unique serial number. When you come to the Basket page, the items you have ordered will be listed. Beneath, these on the right hand side of the page and within a grey box – you will see the wording – REDEEM A GIFT VOUCHER. Please enter the serial number into the box. The amount of the voucher discount will be confirmed as will any balance left on the voucher.


  Delivery

 DELIVERY TIMES

US ORDERS

Stock permitting, we will deliver US orders within 3 working days or within 5-6 working days for any garment that requires alteration or monogramming. We offer local address returns in the USA.

We do our best to dispatch orders on the day of receipt, but please be aware that our factory is closed at the weekends and during very busy periods or bank holidays – your order may take a little longer.

Due to the high level of online fraud, for your benefit as well as ours – all orders are security checked. If you are new to Savile Row and wish to have an order dispatched to an address other than your billing address, we may contact you via a letter to the billing address – before shipment can take place.

CHARGES ON DISPATCH

Although funds may be reserved on your credit/debit card when placing your order – we do not take the funds until we know we have fulfilled the order and the goods have been dispatched. The only exception is if you have chosen to order via PayPal as they automatically deduct funds when the order is placed. We will only levy one postal charge per order no matter how many parcels we send to you.

OUR ‘NO QUIBBLE’ GUARANTEE

Our 3 month 'No Quibble' Guarantee means that if you are not entirely satisfied with your goods, you may return them for an exchange or refund – no quibble, no fuss. The only time we make an exception to this generous offer is during our Sale - when we may apply a 14 day Guarantee. Please see our Guarantee page for further details.

Christmas posting dates

Please make sure to place your order by the below dates to be guaranteed to receive the parcel by Christmas.

UK Inland Standard - 20 December
USA DHL Express - 18 December
Europe DHL Express - 19 December
Greece, Australia, New Zealand - 8 December
Czech Republic, Germany, Italy, Poland - 13 December
Canada, Finland, Sweden, USA - 14 December
Belgium, France, Ireland, Luxembourg, Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - 15 December
Cyprus, Asia, Far East (including Japan), Eastern Europe (except Poland, Czech Republic and Slovakia) - 6 December
Caribbean, Central & South America - 7 December
Africa, Middle East - 1 December

 Delivery Timescales

Please find our delivery timescales below. Please remember - if you have requested any alterations or monogramming, please allow an additional 2-3 working days for delivery.

CountryTypeChargeDelivery Time
USA Express $18 - Free on orders over $100 2-3 working days. Signature required

United Kingdom, Isle Of Man, Channel Islands, British Forces Post Office

Standard $5 - Free on orders over $91 2-3 working days; Royal Mail Tracked service
United Kingdom, Isle Of Man Special Delivery $13

Orders must be placed by 2pm for next working day (up to 5:30pm). Delivery Mon-Fri. Orders placed by 2pm on Fri and over the w/e will be delivered on Tues. Not available for orders with alterations.

Jersey and Guernsey Special Delivery $18

Orders must be placed by 2pm for next working day (up to 5:30pm). Delivery Mon-Fri. Orders placed by 2pm on Fri and over the w/e will be delivered on Tues. Not available for orders with alterations.

IRELAND Standard $7.95 - Free on orders over $110 3-5 working days
IRELAND Special Delivery $14

Orders must be placed by 2pm for next working day (up to 5:30pm). Delivery Mon-Fri. Orders placed by 2pm on Fri and over the w/e will be delivered on Tues. Not available for orders with alterations

EUROPE Standard $11.50 - Free on orders over $110 5-7 working days
EUROPE Express $23 2-3 working days. Signature required
Australia Standard $18 - Free on orders over $108 Up to 7 working days. Signature required
Australia Express $32.50 2-3 working days. Signature required
Russia Standard $19.50 - Free on orders over $110

Up to 7 working days

Canada, New Zealand Standard $19.50 - Free on orders over $104

Up to 7 working days

Rest Of World Standard $19.50 Up to 7 working says

Please allow an extra day for your delivery over the UK and Northern Ireland's Bank Holidays.

Excluded Shipping Countries: In a select number of countries, we have exclusive licensee arrangements. This means you will be able to purchase our goods from the licensee stores. As such, we do not ship to those countries. They are Japan, Malaysia, Indonesia, South Korea & South Africa.

Our goods normally arrive within the specified delivery timeframe, however from time to time problems may occur. If your order has not arrived, please contact our Customer Services Department on +44 (0) 28 7946 5005 between 9am-5pm GMT Monday to Saturday, 11am to 6pm GMT Sunday. Alternatively you can email us at service@savile-row.co.uk and we will investigate any problems as soon as possible.


  Returns

We try to offer the highest level of customer service and so operate a Free Local Returns Policy for the UK. We offer our US & AU customers a local returns service. For all other countries, the customer is responsible for return postage.

UK and Rest of World

The Savile Row Company Ltd
Unit 12 Station Road
Industrial Estate
Magherafelt
Co Londonderry
Northern Ireland
BT45 5EY
United Kingdom

USA:

The Savile Row Company
Returns Processing
FulFilltopia
1619 Diamond Springs Road
Suite C
Virginia Beach, VA 23455
USA

Australia:

The Savile Row Company
Returns Processing
Unit 3/52 Sunset Ave
Barrack Heights
NSW 2528, Australia

In case you have discarded the original return label, which has come with your order, you can download and print it off (UK only).

As returned goods damaged or lost in the post will not be credited, please obtain a certificate of posting. For high value returns, we recommend you obtain appropriate insurance cover.

Although we offer a No Quibble Guarantee, we would ask that when trying on any of our shoes, you do so, on a carpeted surface to avoid any scuffing to the soles. We hope you understand that for hygiene reasons, worn underwear is non-returnable unless faulty.

Please note – as we cannot return shirts which sleeves have been altered, and monogrammed, engraved items or tapered trousers to stock and therefore offer them to other customers – we cannot accept the return or exchange of these goods, unless faulty. 

For replacement UK orders we require postal order or card number for £3.95 for carriage on replacement order.

We’re now part of the Collect+ Network so if finding a Post Office is difficult or if you’re working full time and don’t want to spend time queuing , you can return any items free of charge to one of their 3,500 corner shops. They’ll do the rest. You can be confident your parcel will be safely delivered back to us as each return is fully tracked and compensation cover is included. Every order will include a Collect+ Returns Label but if you’d like more information, please 

Returned Goods From Overseas

Please mark the package with RETURNED BRITISH GOODS, obtain a shipping receipt and return by airmail to:

The Savile Row Company Ltd
Unit 12 Station Road
Industrial Estate
Magherafelt
Co Londonderry
Northern Ireland
BT45 5EY
United Kingdom


  OUR NO QUIBBLE GUARANTEE

Due to our confidence in the quality of Savile Row Co products we were the first to offer a 90 day No Quibble returns policy. Others may have followed but we believe imitation is the highest form of flattery!

If you are not totally happy with your purchase, just return it to us, using our Freepost service (UK customers only) within 90 days. We promise to exchange the item or give you a full refund – no fuss, no quibble. We’ll even accept goods back washed or unwashed. This guarantee is in addition to your statutory rights.

There are 2 small caveats to our Guarantee:

We hope you understand that for hygiene reasons, worn underwear is non-returnable unless faulty.

And as we cannot return monogrammed or engraved items to stock and therefore offer them to other customers – we cannot accept the return or exchange of these goods, unless faulty.

We suggest you buy a shirt without monogramming first so you can be sure you’re happy with the cut and fit. You are unique and therefore it’s highly unlikely, another of our customers will choose the same shirt as you with the same monogrammed initials, in the same font & colour! As such, the return of such an item renders it of no value to us. We will, however, always offer a 90 Day refund or exchange if monogrammed items are in any way faulty.


  STOCK AVAILABILITY

With each season, we introduce a new collection of clothing. Some of your favourite products are carried forward from one season to the next but generally we do our best to constantly refresh and invigorate our designs. This means we can’t guarantee permanent availability of an item so it’s always best to stock up on a favourite.

If you have any questions or suggestions of an item you especially want to see in our range, please call Customer Services on +44 (0) 28 7939 5005 – Monday to Saturday 9am – 5pm, Sunday 11am – 6pm(GMT) or email at