CUSTOMER INFORMATION

Price and Payment

The prices displayed for any product will be solely for that product. The price does not include delivery nor does it include related products used to enhance the item. For example, if a shirt is displayed with a tie and/or cufflinks – the tie and cufflinks will not be included in the price.

We will take all reasonable care to ensure that all details, descriptions and prices of products on our website are accurate and kept up-to-date. We do not guarantee that the product images you see are an accurate representation; for example colours may differ from the images shown on the website due to your computer/device screen resolution or settings.

Errors may sometimes occur in our pricing. If we have made an error in the price of a product you have ordered, we will contact you. You will have the option to reconfirm your order at the correct price, or the order will be cancelled. Prices may change and offers may be withdrawn at any time. Prices are liable to change, but we will honour all prices shown on a dispatch note.

Every effort has been made on this website to ensure that shopping online is safe and secure. The Savile Row Company cannot be responsible for the fraudulent use on our website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud. If any products which form part of a multi-buy offer are returned for a refund, the original offer is void. You will be refunded the full price of that item minus the total discount given in the offer.

If any products which form part of a multi-buy offer are returned for exchange – with an item not included in the same multi-buy offer – you will be charged the difference between the discounted price and the full price item.

PRICING AND VAT OUTSIDE OF THE UK

If you order products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Unlike many companies, we cover the cost of the duty on US orders so you do not have to. Should you be charged duty on a US order, please contact us at service@savile-row.co.uk. You are responsible for payment of any such import duties and taxes for all other shipping destinations. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

The Savile Row Company has a policy of charging all customers the same throughout the world, so that the price paid in pounds sterling is the same wherever customers live (except delivery cost). However, we do set a currency conversion level at the beginning of each season as we cannot administer daily currency fluctuations. None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

The Savile Row Company is rated excellent on Trustpilot Star CTrustpilot 4.8 out of 5
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