Delivery
UK ORDERS
Stock permitting, United Kingdom standard orders will be delivered within three working days. If alterations are to be made, please allow four working days. Alongside this, we also offer a Royal Mail 24 hour tracked service, please allow for 1-2 days for this. We also offer UK next working day delivery, however personalisation may have an impact on this timeframe.
We do our best to dispatch orders on the day of receipt, but please be aware that our factory is closed at the weekends. During very busy periods or bank holidays, your order may take a little longer.
INTERNATIONAL ORDERS
We do our best to ensure that international orders arrive within 7-10 working days (depending on destination) from dispatch. We are experiencing some delays for international orders due to lack of availability of flights. Please allow an extra day if a garment requires monogramming or alteration.
International online fraud is a concern for us and our customers. As such, all orders are security checked.
For orders to the US, we cover import duties. For all other countries, charges may occur. Please note we have no control over the amount of these charges.
Brexit: There should be no disruption for our customers as a result of Brexit. Click here for more information
CHARGES ON DISPATCH
Although funds may be reserved on your credit/debit card when placing your order, we do not take the funds until we know we have fulfilled the order and the goods have been dispatched. If you order via PayPal, funds are automatically deducted from your available balance. We will only levy one postal charge per order no matter how many parcels we send to you.
CHRISTMAS DELIVERY DATES 2023
Please make sure to place your order by the below dates to be guaranteed to receive the parcel by Christmas.
UK & Ireland
UK Inland Royal Mail Tracked - orders placed before 12pm 20 December
UK Special Delivery (DHL) - orders placed before 12pm 20 December
Ireland (DPD) - orders placed before 12pm 20 December
Europe
Europe Standard - orders placed before 12pm 24 November
Europe Tracked - orders placed before 12pm 11 December
Europe Express (DHL) - orders placed before 12pm 19 December
USA
DHL Express - orders placed before 12pm 19 December
Australia and Rest of the World
Royal Mail Tracked - Orders placed before 12pm 6 December
DELIVERY TIMESCALES
Please find our delivery timescales below. Note: if you have requested any alterations or monogramming, please allow an additional 2-3 working days for delivery.