Returns

We offer a 6 month no quibble guarantee.

We aim to ensure all refunds are processed as quickly as possible. Once a refund is issued, it may take between 3 to 10 business days for the refunded amount to appear in your account, depending on your bank’s processing times.

Refunds are marked as "Pending" for up to 2 business days while being processed by our payment provider. After this, the timing depends on your bank. Please note that weekends and public holidays may extend the processing time.

If you have not received your refund within the stated timeframe, please contact our customer support team.

UK RETURNS

We operate a hassle-free returns policy. You can return your item with Royal Mail. There is a £3 handling charge per return which will be deducted from your refund. Every UK order received will include a Royal Mail returns label. You can also create one on the Royal Mail website.

ROYAL MAIL COLLECTION SERVICE

Should you wish to use the royal mail collection service to return your parcel, please use one of the following links to arrange this:

If you have your returns label sent in your parcel follow this link

You will need to enter a tracking number which can be found immediately under the barcode – enter all the numbers between the hashtags and omit any spaces

If you no longer have your returns label follow this link to generate a new label

For all other countries, the customer is responsible for return postage. Please see our returns addresses below:

UK AND REST OF WORLD

The Savile Row Company Ltd
Unit 12 Station Road
Industrial Estate
Magherafelt
Co Londonderry
BT45 5EY
Northern Ireland

USA

The Savile Row Company Ltd
895 Towbin Avenue
Unit A
Lakewood
NJ 08701

As returned goods that are damaged or lost in the post will not be credited, please obtain a certificate of posting. For high value returns, we recommend you obtain appropriate insurance cover.

Although we offer a No Quibble Guarantee, we would kindly ask that you try on shoes on a carpeted surface to avoid any scuffing to the soles. We hope you understand that for hygiene reasons, underwear and facemasks are non-returnable unless faulty.

Please note: we cannot accept the return or exchange of goods that have been altered (including pockets added, button thread changed, sleeves shortened), monogrammed, engraved or tapered. Nor can we accept the return or exchange of home or body fragrance items. Items can be returned or exchanged if faulty.

For replacement UK orders we require postal order or card number for £4.95 for carriage on replacement order.

Returned Goods from Overseas

Please mark the package with RETURNED BRITISH GOODS, obtain a shipping receipt and return by airmail to:

The Savile Row Company Ltd
Unit 12 Station Road
Industrial Estate
Magherafelt
Co Londonderry
BT45 5EY
Northern Ireland

Exchanges

We cannot accept the exchange of home or body fragrance items, as well as goods that have been altered, monogrammed, engraved or tapered. Items can, however, be exchanged if faulty.

If you wish to exchange an item, this can be done via the form found inside your parcel. If you have misplaced the form — or it is missing — you can request a new one by contacting service@savile-row.co.uk. Simply mark the item you wish to exchange and include your reason(s) why.

When exchanging an item, we credit the original purchase to your account and treat the ‘exchanged’ item(s) as a new purchase. Postage charges for exchange orders are in line with your original order.