Customer Terms & Conditions

Welcome to the savilerowco.com terms and conditions for use; these terms and conditions apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Services team by email at [email protected] or by phone on 0287 939 5005. Opening hours: Monday to Friday 9am - 5pm.

You are provided access to this website in accordance with these conditions. Any orders placed by you must be placed in accordance with these Conditions.

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

When using our website you will often see recommendations: products we think you might like and could perhaps miss when you're browsing. These items are based on your past purchases, top sellers, ratings and recently-viewed products. Additionally, to show you relevant products, we compare your interests and buying habits with the interests and habits of other customers. Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.

We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on savilerowco.com. Details of the products we recommend – such as price – are correct at the time recommendations are originally made to you and can be subject to change without notice.

Mobile Terms of Service
Last updated: Jan. 5, 2023

The Savile Row mobile message service (the "Service") is operated by Savile Row Company Limited (“Savile Row”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Savile Row’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Savile Row through your mobile provider to the mobile number you provided even if your mobile number is registered on any Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g. basket reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Savile Row. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SavileRowCo or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Savile Row mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SavileRowCo or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.