Made-to-Measure Shirts

Please allow up to 4 weeks for orders dispatched to UK addresses. Please bear in mind that your shirt is being created specifically to your measurements and details. We take great pride in the quality of our workmanship and want you to be delighted with your order.

International delivery times vary according to the service you select. Delivery to some countries may experience slight delays depending on customs regulations and local postal services.

Should you need your shirt earlier than our normal 4 weeks - we will try our very best to fulfil that request. However, at busy periods - it may not be possible to do so and thus cannot guarantee an 'express service'.

To discuss an earlier delivery or indeed any special request - please contact our Customer Care team on 028 7939 5005 or service@savile-row.co.uk. We are here to help.

As our system cannot accommodate split deliveries - all items will be dispatched together. This means that your ready to wear items will arrive up to 4 weeks after placing the order. You may find it more convenient to place two separate orders.

There will be no delivery charge on made to measure orders as they automatically fall within our free delivery threshold. This will be the case regardless of the shipping destination.

We deliver worldwide, using Royal Mail and a carefully selected number of other reputable carriers. UK customers, please note - if the billing and delivery address on your first order differ, we may write to you for confirmation of your address. This is done to prevent fraudulent misuse of your card. For the same reason, we also ask that customers using an international billing address, place their first order to their billing address.

You have invested time and money in placing your made to measure shirt order with the Savile Row Company. We want you to be delighted with the end result and the fit of the shirt to be just as you expect.

If the fit isn't quite right or any alteration is needed, simply return the shirt within 6 months and we will make any alteration free of charge. Simply email our Customer Care team on service@savile-row.co.uk to let them know you're returning the shirt and they will contact you to discuss the alteration required.

It would be extremely helpful, although not essential, if you would send a photo of you wearing the shirt - indicating the area for alteration. This will help our tailors to perfect any adjustment.

Should you still not be satisfied, we will either re-make the shirt or refund the full price of the order.

If your shirt fits well but you discover any fault with the garment - we will always honour our 'No Quibble Guarantee'. Simply return the item to us within 6 months and we promise to either rectify the fault or re-make the shirt - free of charge and without quibble. Washed or unwashed, we won't argue - we'll just take it back. This guarantee is in addition to your statutory rights.

We offer free returns in the UK returns.

All returns should be addressed to:
THE SAVILE ROW COMPANY
Unit 12, Station Road Industrial
Estate
MAGHERAFELT
UNITED KINGDOM
BT45 5EY
Please mark package - CLOTHES RETURNED TO ORIGINAL VENDOR and note that you will be responsible for the return postage if you are sending from outside of the UK.

Given the value of your order, we recommend you obtain a certificate of posting. If you are returning several shirts, it may even be worth obtaining insurance cover from the post office.

We try to offer the highest level of customer service and so operate a Free Local Returns Policy for the UK. Should you wish to use the royal mail collection service to return your parcel, please use one of the following links to arrange this:

If you have your returns label sent in your parcel follow this link

You will need to enter a tracking number which can be found immediately under the barcode – enter all the numbers between the hashtags and omit any spaces

If you no longer have your returns label follow this link to generate a new label

For all other countries, the customer is responsible for return postage. Please see our returns addresses below:

UK AND REST OF WORLD
The Savile Row Company Ltd
Unit 12 Station Road
Industrial Estate
Magherafelt
Co Londonderry
BT45 5EY
United Kingdom

USA - local return address
The Savile Row Company Ltd
895 Towbin Avenue
Unit A
Lakewood
NJ 08701

Given the value of your order, we recommend you obtain a certificate of posting. If you are returning several shirts, it may even be worth obtaining insurance cover from the post office.

Once you have your individual shirt measurements, we want to save and store them for you - an account is needed for this purpose. It will save you time if you don't complete your order in one visit or if you've already bought a shirt and return to purchase more. We have made creating an account extremely quick and straight-forward.

Our aim is to make this as easy as possible. All you need is a tape measure and a friend to take some measurements. Once you've customised your shirt, you'll find easy-to-follow, step-by-step video instructions on 'how to take measurements'. These will help guide you through the process.

On completion of your purchase, you will receive an Order Confirmation email. This email will detail your order, including the measurements you have entered and all the personalisation options you have chosen.

We aim to offer an excellent service so if you wish to make any changes, simply email our Customer Care team at service@savile-row.co.uk within 24 hours of placing your order. This address will appear in your Confirmation email.

All you need say is that you would like to amend your order. We will contact you on the next working day, when one of our experienced team will discuss your new requirements and amend the order accordingly. Our made to measure staff work Monday-Friday 9-5.

Although, your bank will authorise & 'reserve' funds when you place an order -we only take payment when your order is dispatched. We accept payment by Visa, MasterCard, Visa Delta, Visa Electron and Amex.

However should you choose to use PayPal or Pay by Amazon, they will make an immediate deduction from your account.

To ensure we offer the highest level of security - all your payment details are automatically encrypted on entry and our site is continuously monitored by Norton Security.

We also accept postal orders, bank transfers and banker's drafts but we hope you understand that such orders will not be dispatched until funds are cleared.

We will never ask you to provide any payment details over our 'Click to Chat' service nor can we access your account password.

Our Product Care page has detailed care instructions for all our garments. Our made to measure shirts are very robust and can be washed in the same way as our ready to wear collection.

The vast majority of our shirts are made from compact 100% cotton yarn - providing a luxuriously soft but durable finish. All come with a silk-touch easy-iron finish. We use poplin, herringbone, end-on-end and twill weaves - each chosen to highlight the design of the shirt.

All our made to measure shirts are crafted in our company owned UK workshop. Collectively, our team has over 150 years of experience and has been making made to measure shirts for 27 years.

We hope that the quality of goods and service we provide will mean that you will remain a long-standing customer of the Savile Row Company. We are always interested to hear your comments and feedback so please send any to our owner and Managing Director at jeffrey@savile-row.co.uk.

We don't have gift cards at the moment, but may be able to accommodate some special requests - please contact our Customer Care team on 0287 946 5005 or email them with details at service@savile-row.co.uk. We will do our best to help.

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