Consumer Information


We want to make ordering from Savile Row Co as easy, quick and pleasurable as possible.


Please Note:  To ensure the security of your details, we use an Address Verification Service. Sometimes a purchase can be declined due to a slight variance between the Credit Card Billing Address and the Address details you used to register for Your Account. It’s worth checking that house number/name, postcode etc. all match. If you still have problems, please call our Customer Services number – +44 (0)28 7939 5005

By Email:


Call the Order Line on +44 (0)28 7939 5005
Monday to Friday 9am – 5pm

Please have the following information ready when ordering by phone:

  • Product codes and description
  • Your size requirement
  • Your credit card details
  • Your offer code


Send your completed order form to

The Savile Row Company
Unit 12 Station Road
Industrial Estate
BT45 5EY


We won’t take any payment until we’ve made sure that your goods have been dispatched. However, should you choose to use PayPal or Pay By Amazon service, they do make an immediate deduction from your account. To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. We will never ask you to provide any payment details over our ‘Click to Chat’ service.


We accept payment by Visa, Visa Delta, Visa Electron, MasterCard, American Express, Pay By Amazon and PayPal.

  • Amazon
  • Paypal
  • Visa
  • Visa Electron
  • American Express
  • Delta
  • Master Card

We also accept postal orders which will be lodged on receipt and for security reasons we hope you understand that such orders will be held until funds are cleared.


We offer our customers a number of different promotional incentives. Some will be in the form of a percentage discount or ‘bundle’ saving. A bundle simply refers to a multi-item purchase – for example, 3 Shirts for £90.
Please note – services such as sleeve alteration, monogramming, engraving etc. are not included within a product discount unless specifically stated. Clearance items are not included in a promotional code unless specifically stated.

Made to measure shirts

Note we don't offer any discounts on Made To Measure shirts. Any available promotional code you may have will not be applicable to Made To Measure shirts.

Free Gift Promotions

Other promotions include free gifts -
An example - Buy a Suit and Choose Any Shirt & Tie Free.  In this instance, select your suit, shirt and tie of choice, add them to your basket and proceed to Checkout. 

When you come to the Basket page, the items you have ordered will be listed. Beneath, these on the right hand side of the page and within a grey box – you will see the wording – APPLY AN OFFER OR PROMOTION CODE. Please enter the code (received in an email, from our site, error page, voucher code site etc) into the box. The offer you applied will be confirmed and the discount will be shown.

Terms and Conditions on Promotional Codes

The website will only accept one promotional code per order. Promotional codes will often have a time limit. If the time limit has expired, the website will not accept the promotional code.

Multibuy promotions

The current shirt multibuy offer (3 shirts for £80) is applicable to all shirts except those in Clearance, Limited Edition shirts and Made to Measure shirts. There are over 180 shirts to choose from.

SNAPIT25 Black Friday Cyber Monday Promotion

This Black Friday / Cyber Monday offer is applicable to all items except Made to Measure items and the 50 items featured on the Black Friday deals page. The promotion end date is Tuesday 27th November. Offer may not be used in conjunction with any other code based offer or cashback but can be used with multibuy promotions.

Black Friday deals page

There are 50 items selected for this deals page at up to 75% off. These 50 items are exempt from all other code based discounts. The promotion end date is Tuesday 27th November.




Stock permitting, we will deliver US orders within 3 working days or within 5-6 working days for any garment that requires alteration or monogramming. We offer local address returns in the USA.

We do our best to dispatch orders on the day of receipt, but please be aware that our factory is closed at the weekends and during very busy periods or bank holidays – your order may take a little longer.

Due to the high level of online fraud, for your benefit as well as ours – all orders are security checked.


Although funds may be reserved on your credit/debit card when placing your order – we do not take the funds until we know we have fulfilled the order and the goods have been dispatched. The only exception is if you have chosen to order via PayPal as they automatically deduct funds when the order is placed. We will only levy one postal charge per order no matter how many parcels we send to you.


Our 3 month 'No Quibble' Guarantee means that if you are not entirely satisfied with your goods, you may return them for an exchange or refund – no quibble, no fuss. The only time we make an exception to this generous offer is during our Sale - when we may apply a 14 day Guarantee. Please see our Guarantee page for further details.

Christmas 2018 last posting dates

Please make sure to place your order by the below dates to be guaranteed to receive the parcel by Christmas.

USA (DHL Express) - 18 December
UK Inland Next Day Delivery – orders placed by 20 December
Ireland Express – 19 December
UK Inland Standard - 18 December
Belgium, France, Ireland, Luxembourg, Australia (DHL) Express - 17 December
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland – 16 December
Finland, Sweden – 14 December
Czech Republic, Poland, Canada, Italy – 13 December
Russia – 12 December
Greece, Turkey, Australia (Standard Service), New Zealand - 9 December
Croatia, Cyprus, Hungary, Latvia, Lithuania, Malta, Slovenia, Asia, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia), Caribbean, Central and South America - 6 December
Africa, Middle East – 3 December

Europe (DHL) Express
Austria, Belgium, Channel Islands, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland – 19 December
Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Norway, Romania, Serbia, Ukraine – 18 December
Albania, Azerbaijan, Gibraltar, Moldova, Montenegro, Turkey – 17 December
Armenia, Andorra, Georgia, Kosovo – 13 December
Belarus, Bosnia and Herzegovina, Kazakhstan, Macedonia – 12 December

 Delivery Timescales

Please find our delivery timescales below. Please remember - if you have requested any alterations or monogramming, please allow an additional 2-3 working days for delivery.

CountryTypeChargeDelivery Time
USA Express $18 - Free on orders over $100 2-3 working days. Signature required

United Kingdom, Isle Of Man, Channel Islands, British Forces Post Office

Standard $4.50 - Free on orders over $91 2-3 working days; Global Freight Solutions Tracked
United Kingdom, Isle Of Man Special Delivery $13

Orders must be placed by 2pm for next working day (up to 5:30pm). Delivery Mon-Fri. Orders placed by 2pm on Fri and over the w/e will be delivered on Tues. Not available for orders with alterations.

Jersey and Guernsey Special Delivery $18

Orders must be placed by 2pm for next working day (up to 5:30pm). Delivery Mon-Fri. Orders placed by 2pm on Fri and over the w/e will be delivered on Tues. Not available for orders with alterations.

IRELAND Standard $7.75 - Free on orders over $113 3-5 working days
IRELAND Special Delivery $14.50

Orders must be placed by 2pm for next working day (up to 5:30pm). Delivery Mon-Fri. Orders placed by 2pm on Fri and over the w/e will be delivered on Tues. Not available for orders with alterations

EUROPE Standard $11.50 - Free on orders over $113 5-7 working days
EUROPE Express $23.50 1 working day (except for Cyprus and Vatican City - 2 days). Signature required
Australia Standard $18 - Free on orders over $101 Up to 7 working days. Signature required
Australia Express $32.50 2-3 working days. Signature required
Russia Standard $19.50 - Free on orders over $110

Up to 7 working days

Canada, New Zealand Standard $19.50 - Free on orders over $104

Up to 7 working days

Rest Of World Standard $19.50 Up to 7 working says

Please allow an extra day for your delivery over the UK and Northern Ireland's Bank Holidays.

Excluded Shipping Countries: In a select number of countries, we have exclusive licensee arrangements. This means you will be able to purchase our goods from the licensee stores. As such, we do not ship to those countries. They are Japan, Malaysia, Indonesia and Pakistan.

Our goods normally arrive within the specified delivery timeframe, however from time to time problems may occur. If your order has not arrived, please contact our Customer Services Department on +44 (0) 28 7946 5005 between 9am-5pm GMT Monday to Friday. Alternatively you can email us at and we will investigate any problems as soon as possible.


We try to offer the highest level of customer service and so operate a Free Local Returns Policy for the UK. Every UK order will include a Royal Mail Returns Label but you can also create it

We offer our US & AU customers a local returns service. For all other countries, the customer is responsible for return postage.

UK and Rest of World

The Savile Row Company Ltd
Unit 12 Station Road
Industrial Estate
Co Londonderry
BT45 5EY
United Kingdom


The Savile Row Company
Returns Processing
1619 Diamond Springs Road
Suite C
Virginia Beach, VA 23455


The Savile Row Company
Returns Processing
Unit 3/52 Sunset Ave
Barrack Heights
NSW 2528, Australia

As returned goods damaged or lost in the post will not be credited, please obtain a certificate of posting. For high value returns, we recommend you obtain appropriate insurance cover.

Although we offer a No Quibble Guarantee, we would ask that when trying on any of our shoes, you do so, on a carpeted surface to avoid any scuffing to the soles. We hope you understand that for hygiene reasons, worn underwear is non-returnable unless faulty.

Please note – as we cannot return shirts which sleeves have been altered, and monogrammed, engraved items or tapered trousers to stock and therefore offer them to other customers – we cannot accept the return or exchange of these goods, unless faulty. 

For replacement UK orders we require postal order or card number for £4.95 for carriage on replacement order.

We’re now part of the Collect+ Network so if finding a Post Office is difficult or if you’re working full time and don’t want to spend time queuing , you can return any items free of charge to one of their 3,500 corner shops. They’ll do the rest. You can be confident your parcel will be safely delivered back to us as each return is fully tracked and compensation cover is included. Every order will include a Collect+ Returns Label but if you’d like more information, please 

Returned Goods From Overseas

Please mark the package with RETURNED BRITISH GOODS, obtain a shipping receipt and return by airmail to:

The Savile Row Company Ltd
Unit 12 Station Road
Industrial Estate
Co Londonderry
BT45 5EY
United Kingdom


Due to our confidence in the quality of Savile Row Co products we were the first to offer a 90 day No Quibble returns policy. Others may have followed but we believe imitation is the highest form of flattery!

If you are not totally happy with your purchase, just return it to us, using our Freepost service (UK customers only) within 90 days. We promise to exchange the item or give you a full refund – no fuss, no quibble. We’ll even accept goods back washed or unwashed. This guarantee is in addition to your statutory rights.

There are 2 small caveats to our Guarantee:

We hope you understand that for hygiene reasons, worn underwear is non-returnable unless faulty.

And as we cannot return monogrammed or engraved items to stock and therefore offer them to other customers – we cannot accept the return or exchange of these goods, unless faulty.

We suggest you buy a shirt without monogramming first so you can be sure you’re happy with the cut and fit. You are unique and therefore it’s highly unlikely, another of our customers will choose the same shirt as you with the same monogrammed initials, in the same font & colour! As such, the return of such an item renders it of no value to us. We will, however, always offer a 90 Day refund or exchange if monogrammed items are in any way faulty.


With each season, we introduce a new collection of clothing. Some of your favourite products are carried forward from one season to the next but generally we do our best to constantly refresh and invigorate our designs. This means we can’t guarantee permanent availability of an item so it’s always best to stock up on a favourite.

If you have any questions or suggestions of an item you especially want to see in our range, please call Customer Services on +44 (0) 28 7939 5005 – Monday to Friday 9am – 5pm (GMT) or email at